Need Customer Service From Google? Find The Door

Nick Starr wanted IMAP in his Gmail account, and when he didn’t get it, he decided he needed to complain to Google in order to get the new feature. Finding no real Google customer service to speak of, he headed down to Google’s offices and posted a letter on their front door, letting them know exactly how he felt. How very Martin Luther.

(via Steve Rubel)

Original post by Nathan Weinberg