Megaupload support?

Is any member of this community a Megaupload admin? I have a question and their email question system is hopeless. (they never once answer a support question/comment)
My question is how to get remote uploaded files from Netload or Filesonic to have the correct file name. Currently remotes from both of these hosts results in a filename of just random letters, and the description is the only way to know which file is which.
Thank you, anyone who knows, or is a Megaupload employee.

See original post by vertigoanduminas