Capturing data from e-mail into MySQL

Hello All.
I'm a complete novice with MySQL which may show. Let me paint the scene first to hopefully make things clearer.
A customer has a faulty piece of equipment and will be returning it for repair. The logistics between the end user and us is managed by a third party.
When issuing the replacement equipment to the end user, an e-mail is sent to us detailing the serial number of the faulty unit, the serial number of the replacement and the details of the end user.
The e-mail message is…
Capturing data from e-mail into MySQL

See original post by Johnmcquay