Hotfile email policy

I got hacked twice and know the email of who did it.
I emailed hotfile about it and never got a repsonse. I know they said they ignore inquires about hacked accounts but others have tried emailing them and were successful.
My freakshare account got hacked and they gave me a new one thats was a premium account.
My linkbucks account got hacked and they resolved the issue immediately
My sharingmatrix account got hacked and they responded to my email within 30 mins.
So what is up with hotfile?

See original post by TRE2K4