Google Apps Suffering Downtime; Refund Coming?

ComputerWorld has an article about trouble some users and organizations had accessing their Google Apps services recently. According to the article, this was the third time this month the service suffered downtime, this time on Tuesday of this week from 10:00 am to about 4 pm. There was a previous outage on March 12 for about two hours, and another on March 1 for at least 8 hours. Paid users of the Premier tier of service received an extra 15 days of free Premier service.
Premier users are guaranteed 99.9% uptime, which I have mentioned earlier translates to 43.829 minutes per month. Adding up ComputerWorld’s three reported outages, Google has had at least 16 hours of downtime in just the first month of the current version of Apps, the first to come with the uptime guarantee for paying users.
Ignoring the fact that 16 hours of downtime […]

Original post by Nathan Weinberg